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Service and Support
The services and support programs described in the table below are available as part of the Cisco Desktop Switching
Service and Support solution, and are available directly from Cisco and through resellers.
Regulatory Agency Approvals
Safety Certifications • UL to UL 1950, Third Edition
• c-UL to CAN/CSA 22.2 No. 950-95, Third Edition
• TUV/GS to EN 60950 with Amendment A1-A4 and A11
• CB to IEC 60950 with all country deviations
• NOM to NOM-019-SCFI
• CE Marking
Electromagnetic
Emissions
Certifications
• FCC Part 15 Class A
• EN 55022 Class A (CISPR 22 Class A)
• VCCI Class A
• AS/NZS 3548 Class A
• BSMI
• CE Marking
Network Equipment
Building Systems
(NEBS) (for Catalyst
3550-24-DC)
• Bellcore
• GR-1089-CORE
• GR-63-CORE
• SR-3580 Level 3
Warranty Limited lifetime warranty
Service and Support Features Benefits
Advanced Services
TotalImplementation Solutions (TIS)
available direct from Cisco
Packaged Total Implementation
Solutions (Packaged TIS) available
through resellers
• Project management
• Site survey, configuration
deployment
• Installation, text, and cutover
• Training
• Major Moves, Adds, Changes
(MAC)
• Design review and product staging
• Supplements existing staff
• Ensures functionality meets needs
• Mitigates risk
Technical Support Services
SMARTnet and SMARTnet Onsite
(OS) available direct from Cisco
Packaged SMARTnet available
through resellers
• 24x7 access to software updates
• Web access to technical
repositories
• Telephone support through the
Technical Assistance Center
• Advance replacement of hardware
parts
• Enables proactive or expedited
issue resolution
• Lowers cost of ownership by
utilizing Cisco expertise and
knowledge
• Minimize network downtime
Table 2 Product Specifications (Continued)
Feature Description
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