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CHAPTER 77
Troubleshooting BAT and TAPS
This chapter provides information about various problems and messages that you might encounter when you
are using Cisco Unified Communications Manager Bulk Administration (BAT) or Tool for Auto-Registered
Phones Support.
• Enable Trace to view configuration files, page 569
• Disable trace of configuration files, page 571
• BAT log files, page 571
• Troubleshooting BAT, page 571
• Troubleshooting BAT Performance, page 575
• Troubleshooting BAT and TAPS, page 576
• Topics related to troubleshooting BAT and TAPS, page 577
Enable Trace to view configuration files
You can enable the writing of trace files feature from the Service Control window in Cisco Unified
Communications Manager Serviceability.
Trace files provide a means of tracking problems in the functioning of a tool. The system writes trace files
for BAT and TAPS to the server on which BAT and TAPS are installed.
The BAT and TAPs trace files display as follows:
bps<index number>.log
taps<index number>.log
where <index number> ranges from 1- 250.
Procedure
Step 1
In Cisco Unified Communications Manager Serviceability, choose Trace > Trace Configuration.
Cisco Unified Communications Manager Bulk Administration Guide, Release 9.1(1)
OL-28580-01 569
- Release 9.1(1) 1
- CONTENTS 3
- OL-28580-01 v 5
- OL-28580-01 vii 7
- OL-28580-01 ix 9
- Contents 10
- OL-28580-01 xi 11
- OL-28580-01 xiii 13
- OL-28580-01 xv 15
- OL-28580-01 xvii 17
- OL-28580-01 xix 19
- OL-28580-01 xxi 21
- OL-28580-01 xxiii 23
- Audience 25
- Organization 26
- OL-28580-01 xxvii 27
- Related documentation 28
- Conventions 28
- Timesaver 29
- Overview 31
- Administration Tool (BAT) 33
- BAT installation 34
- BAT data input files 35
- BAT configuration templates 36
- Master phone templates 37
- 8 OL-28580-01 38
- OL-28580-01 11 41
- Validate BAT data input file 42
- Access BAT online help 43
- Upload and download files 45
- Download file off server 48
- Upload file to server 49
- Delete file from server 49
- To continue, click OK 50
- PART III 51
- Phone template 53
- Create new BAT phone template 56
- Modify BAT phone templates 61
- Copy BAT phone template 62
- Delete BAT phone template 62
- 34 OL-28580-01 64
- OL-28580-01 35 65
- 36 OL-28580-01 66
- OL-28580-01 37 67
- 38 OL-28580-01 68
- OL-28580-01 39 69
- /SHA opens 70
- /or route/hunt list 70
- 40 OL-28580-01 70
- OL-28580-01 41 71
- 42 OL-28580-01 72
- OL-28580-01 43 73
- 44 OL-28580-01 74
- OL-28580-01 45 75
- 46 OL-28580-01 76
- OL-28580-01 47 77
- 48 OL-28580-01 78
- OL-28580-01 49 79
- 50 OL-28580-01 80
- OL-28580-01 51 81
- 52 OL-28580-01 82
- OL-28580-01 53 83
- 54 OL-28580-01 84
- OL-28580-01 55 85
- # and * in this field 86
- 56 OL-28580-01 86
- 58 OL-28580-01 88
- OL-28580-01 59 89
- 60 OL-28580-01 90
- OL-28580-01 61 91
- 62 OL-28580-01 92
- + Secondary 93
- OL-28580-01 63 93
- 64 OL-28580-01 94
- OL-28580-01 65 95
- 66 OL-28580-01 96
- OL-28580-01 67 97
- 68 OL-28580-01 98
- OL-28580-01 69 99
- 70 OL-28580-01 100
- BAT phone templates 100
- OL-28580-01 71 101
- 72 OL-28580-01 102
- OL-28580-01 73 103
- 74 OL-28580-01 104
- OL-28580-01 75 105
- %), ampersand 106
- 76 OL-28580-01 106
- OL-28580-01 77 107
- 78 OL-28580-01 108
- Procedure 109
- What to Do Next 110
- OL-28580-01 81 111
- 82 OL-28580-01 112
- OL-28580-01 83 113
- 84 OL-28580-01 114
- OL-28580-01 85 115
- 86 OL-28580-01 116
- ?) button 117
- OL-28580-01 87 117
- 88 OL-28580-01 118
- OL-28580-01 89 119
- 90 OL-28580-01 120
- *, and #. Cisco 121
- OL-28580-01 91 121
- 92 OL-28580-01 122
- OL-28580-01 93 123
- 94 OL-28580-01 124
- #),and asterisk (*) 125
- OL-28580-01 95 125
- 96 OL-28580-01 126
- OL-28580-01 97 127
- 98 OL-28580-01 128
- OL-28580-01 99 129
- 100 OL-28580-01 130
- 102 OL-28580-01 132
- *, #, and +, which is the 133
- OL-28580-01 103 133
- Related Topics 134
- Phone file formats 135
- Find phone file formats 136
- Phone record validation 141
- Phone validation limitations 142
- Phone insertions 143
- Before You Begin 144
- 116 OL-28580-01 146
- Phone updates 147
- Choose update parameters 149
- %), ampersand (&) 150
- 120 OL-28580-01 150
- OL-28580-01 121 151
- 122 OL-28580-01 152
- OL-28580-01 123 153
- 124 OL-28580-01 154
- OL-28580-01 125 155
- 126 OL-28580-01 156
- OL-28580-01 127 157
- 128 OL-28580-01 158
- OL-28580-01 129 159
- 130 OL-28580-01 160
- OL-28580-01 131 161
- 132 OL-28580-01 162
- OL-28580-01 133 163
- 134 OL-28580-01 164
- OL-28580-01 135 165
- 136 OL-28580-01 166
- Phone deletions 167
- 138 OL-28580-01 168
- Delete phones using query 168
- OL-28580-01 141 171
- 142 OL-28580-01 172
- Phone exports 173
- Exported phone record fields 174
- OL-28580-01 145 175
- Export phone records 176
- OL-28580-01 147 177
- 148 OL-28580-01 178
- CHAPTER 10 179
- Example: 180
- OL-28580-01 151 181
- 152 OL-28580-01 182
- OL-28580-01 153 183
- 154 OL-28580-01 184
- OL-28580-01 155 185
- #), and asterisk (*) 186
- 156 OL-28580-01 186
- 160 OL-28580-01 190
- OL-28580-01 161 191
- ‘F’ to disable this 192
- 162 OL-28580-01 192
- Phone resets and restarts 193
- 164 OL-28580-01 194
- 166 OL-28580-01 196
- Phone reports 197
- OL-28580-01 169 199
- Generate phone reports 199
- 170 OL-28580-01 200
- OL-28580-01 171 201
- 174 OL-28580-01 204
- Phone migrations 205
- 176 OL-28580-01 206
- 178 OL-28580-01 208
- Update Intercom DNs 209
- Add Intercom DNs 210
- OL-28580-01 181 211
- 182 OL-28580-01 212
- User additions 215
- Add users 216
- 188 OL-28580-01 218
- OL-28580-01 189 219
- 190 OL-28580-01 220
- User templates 221
- Create new BAT user template 222
- Modify BAT user template 222
- Copy BAT user template 223
- Delete BAT user template 223
- OL-28580-01 195 225
- 196 OL-28580-01 226
- OL-28580-01 197 227
- 198 OL-28580-01 228
- User Insertions 229
- User updates 231
- 204 OL-28580-01 234
- OL-28580-01 205 235
- User update settings 237
- Update users using query 238
- 210 OL-28580-01 240
- User deletions 241
- 212 OL-28580-01 242
- 214 OL-28580-01 244
- User record exports 245
- • BAT log files, on page 571 247
- 218 OL-28580-01 248
- Password and PIN resets 249
- 220 OL-28580-01 250
- Reset passwords and PINs 250
- 222 OL-28580-01 252
- User report generation 253
- Line appearance 255
- Export line appearances 256
- Update line appearances 257
- 228 OL-28580-01 258
- End user CAPF profiles 259
- Delete end user CAPF profile 260
- Export end user CAPF profile 261
- 232 OL-28580-01 262
- OL-28580-01 233 263
- 234 OL-28580-01 264
- Phones and users 265
- Phones with users 267
- Phones and users file formats 269
- 240 OL-28580-01 270
- Phone and user validations 271
- Phone and user insertions 273
- Managers and assistants 275
- Assistant 277
- OL-28580-01 249 279
- 250 OL-28580-01 280
- OL-28580-01 251 281
- 252 OL-28580-01 282
- OL-28580-01 253 283
- OL-28580-01 255 285
- 256 OL-28580-01 286
- CHAPTER 30 291
- OL-28580-01 263 293
- 264 OL-28580-01 294
- Communications Manager 295
- /or activate this job 296
- 266 OL-28580-01 296
- Manager deletions 297
- 268 OL-28580-01 298
- 270 OL-28580-01 300
- Assistant deletions 301
- 272 OL-28580-01 302
- 274 OL-28580-01 304
- CHAPTER 34 305
- Report log files 307
- 278 OL-28580-01 308
- User device profiles 309
- 284 OL-28580-01 314
- Add user device profiles 314
- OL-28580-01 285 315
- 286 OL-28580-01 316
- OL-28580-01 287 317
- _). Ensure 318
- 288 OL-28580-01 318
- OL-28580-01 289 319
- #) ,and asterisk (*) 320
- 290 OL-28580-01 320
- OL-28580-01 291 321
- 292 OL-28580-01 322
- OL-28580-01 293 323
- 294 OL-28580-01 324
- User device profile templates 325
- OL-28580-01 297 327
- 298 OL-28580-01 328
- OL-28580-01 299 329
- 302 OL-28580-01 332
- Find UDP file format 333
- Create UDP file format 334
- Copy UDP file format 335
- Modify UDP file format 335
- Delete UDP file format 336
- CHAPTER 38 337
- Validate user device profiles 339
- 310 OL-28580-01 340
- UDP generation 341
- • TAPS overview, on page 545 343
- 314 OL-28580-01 344
- User device profile updates 345
- Update UDPs using custom file 346
- Update UDP field descriptions 348
- OL-28580-01 319 349
- 320 OL-28580-01 350
- OL-28580-01 321 351
- 322 OL-28580-01 352
- User device profile deletions 353
- Delete UDP using custom file 354
- 326 OL-28580-01 356
- User device profile exports 357
- 328 OL-28580-01 358
- BAT log files, on page 571 360
- Scheduling Jobs, on page 561 360
- Device and UDP line updates 361
- 332 OL-28580-01 362
- OL-28580-01 333 363
- 334 OL-28580-01 364
- UDP line additions 365
- 338 OL-28580-01 368
- OL-28580-01 339 369
- 340 OL-28580-01 370
- UDP report generation 371
- 344 OL-28580-01 374
- CHAPTER 47 375
- OL-28580-01 347 377
- 348 OL-28580-01 378
- Gateways 379
- Gateway templates 381
- Find gateway template 384
- Add or edit gateway template 385
- OL-28580-01 365 395
- 366 OL-28580-01 396
- OL-28580-01 367 397
- OL-28580-01 369 399
- 370 OL-28580-01 400
- OL-28580-01 371 401
- "), percentage 402
- 372 OL-28580-01 402
- OL-28580-01 373 403
- 374 OL-28580-01 404
- OL-28580-01 375 405
- 376 OL-28580-01 406
- OL-28580-01 377 407
- 378 OL-28580-01 408
- /Time Group, Region 410
- 380 OL-28580-01 410
- OL-28580-01 381 411
- 382 OL-28580-01 412
- 384 OL-28580-01 414
- OL-28580-01 385 415
- 386 OL-28580-01 416
- OL-28580-01 387 417
- 388 OL-28580-01 418
- OL-28580-01 389 419
- 390 OL-28580-01 420
- OL-28580-01 391 421
- 392 OL-28580-01 422
- OL-28580-01 393 423
- Port configuration settings 424
- OL-28580-01 395 425
- 396 OL-28580-01 426
- OL-28580-01 397 427
- 398 OL-28580-01 428
- Gateway file format 429
- 404 OL-28580-01 434
- Gateway insertions 435
- OL-28580-01 413 443
- 414 OL-28580-01 444
- Cisco gateway deletions 445
- 416 OL-28580-01 446
- 418 OL-28580-01 448
- CHAPTER 52 449
- OL-28580-01 421 451
- 422 OL-28580-01 452
- CMC and FAC setup using BAT 455
- OL-28580-01 431 461
- 432 OL-28580-01 462
- Code deletions 463
- 434 OL-28580-01 464
- 436 OL-28580-01 466
- Call pickup groups 467
- 444 OL-28580-01 474
- Call pickup group deletions 475
- 446 OL-28580-01 476
- Delete call pickup groups 476
- Mobility 477
- Access list 479
- Delete access lists 480
- Export access lists 480
- 452 OL-28580-01 482
- Remote destination 483
- Delete remote destination 484
- Export remote destination 485
- 456 OL-28580-01 486
- Remote destination profiles 487
- OL-28580-01 461 491
- 462 OL-28580-01 492
- 470 OL-28580-01 500
- OL-28580-01 471 501
- 472 OL-28580-01 502
- Mobility profile 503
- Delete mobility profile 504
- Export mobility profile 505
- 476 OL-28580-01 506
- Region matrix 507
- Region matrix updates 509
- 480 OL-28580-01 510
- Import/Export 511
- Import/Export menu 513
- 484 OL-28580-01 514
- Export configuration data 514
- OL-28580-01 485 515
- 486 OL-28580-01 516
- OL-28580-01 487 517
- 488 OL-28580-01 518
- OL-28580-01 489 519
- Edit .tar File 520
- OL-28580-01 491 521
- 492 OL-28580-01 522
- Import configuration data 523
- Cyclic dependency 525
- Override only 526
- OL-28580-01 497 527
- 498 OL-28580-01 528
- Import file validation 529
- Phone migration 531
- Migrate phones 534
- 506 OL-28580-01 536
- EMCC templates 539
- Create new EMCC template 540
- Delete EMCC template 541
- 512 OL-28580-01 542
- Insert EMCC devices 543
- Update EMCC devices 544
- Delete EMCC devices 545
- 516 OL-28580-01 546
- PART XVI 547
- Trust Element 549
- Topics related to IME 550
- OL-28580-01 521 551
- 522 OL-28580-01 552
- Trust Group 553
- OL-28580-01 525 555
- 526 OL-28580-01 556
- Enrolled Group 557
- OL-28580-01 529 559
- 530 OL-28580-01 560
- Exclusion Group 561
- OL-28580-01 533 563
- 534 OL-28580-01 564
- Fallback Profile 565
- OL-28580-01 537 567
- 538 OL-28580-01 568
- PART XVII 569
- CHAPTER 73 571
- PART XVIII 573
- TAPS overview 575
- TAPS with new phone examples 576
- Secured directory numbers 577
- Install TAPS 578
- Activate TAPS service 579
- Start stop and restart TAPS 580
- TAPS option settings 580
- Find secure directory numbers 582
- Restrict directory numbers 582
- View TAPS log files 583
- CHAPTER 75 585
- 558 OL-28580-01 588
- Scheduling Jobs 589
- Start, stop and restart BPS 592
- Deactivate BPS and log out 592
- Find jobs submitted to BPS 593
- Schedule submitted jobs 594
- OL-28580-01 565 595
- Troubleshooting BAT and TAPS 597
- Table 45: Debug trace levels 600
- BAT log files 601
- Troubleshooting BAT 601
- 572 OL-28580-01 602
- Jobs remain in Hold state 603
- 574 OL-28580-01 604
- OL-28580-01 575 605
- OL-28580-01 577 607
- 578 OL-28580-01 608
- Directory URI 609
- Directory URIs 611
- Directory URI format 612
- OL-28580-01 583 613
- 584 OL-28580-01 614
- Text-based CSV files 615
- Phone CSV data file Formats 617
- Phone CSV file examples 619
- User file format 621
- Update users file format 622
- Forced Authorized Codes 634
- OL-28580-01 605 635
- CMC file format 636
- Update CMC file format 636
- FAC file format 636
- Update FAC file format 637
- CPG file format 638
- Update CPG file format 638
- Phone migration file format 640
- Mobility profile file format 647
- BAT performance 649
- 620 OL-28580-01 650
- OL-28580-01 621 651
- 622 OL-28580-01 652
- OL-28580-01 IN-1 653
- IN-2 OL-28580-01 654
- OL-28580-01 IN-3 655
- IN-4 OL-28580-01 656
- OL-28580-01 IN-5 657
- IN-6 OL-28580-01 658
- OL-28580-01 IN-7 659
- IN-8 OL-28580-01 660
- OL-28580-01 IN-9 661
- IN-10 OL-28580-01 662
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