Cisco 3000 Manual do Utilizador descarregar pdf (Página 12)

• Cisco Unified Conference Station 7937

• Cisco Unified Wireless IP Phone 7925G

• Client Services Framework (CSF) based soft phones

• Analog FXS Phones

Music On Hold

The Music On Hold feature supports two types of hold:

• User hold—Music plays to the caller when the called party puts the call on hold.

• Network hold—Music plays to the caller when a call is transferred, when a conference is created, or

when a call is parked.

The following examples demonstrate how music on hold works.

Example: Music On Hold with Hold and Resume

Phone D calls Phone S, and Phone S answers.

Phone D presses the hold softkey.

Phone S receives an announcement or plain music that is streaming.

When Phone D presses the resume softkey, Phone S disconnects from the music stream and reconnects

to Phone D.

Example: Music On Hold with Transfer

Phone D calls Phone S, and Phone S answers.

Phone D presses the transfer softkey.

Phone S receives an announcement or plain music that is streaming.

After Phone D completes the transfer action, Phone S disconnects from the music stream and gets redirected

to Phone X, the transfer destination.

Example: Music On Hold with Call Park

Phone D calls Phone S, and Phone S answers.

Phone S presses the call park softkey.

Phone D receives a beep tone because audio streaming is not available.

Phone X picks up the parked call. Phone S gets redirected to Phone X.

Administration Guide for Cisco Business Edition 3000, Release 8.6(3)

12 OL-25035-01

Phone Features

Music On Hold

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