
16 Release Notes for Cisco uBR924 Cable Access Router for Cisco IOS Release 12.0 XI
Service and Support
Note The Cisco Management Information Base (MIB) User Quick Reference publication is no
longer published. For the latest list of MIBs supported by Cisco, see Cisco Network Management
Toolkit on CCO at: Service & Support: Software Center: Network Mgmt Products: Cisco
Network Management Toolkit: Cisco MIBs.
Service and Support
For service and support for a product purchased from a reseller, contact the reseller, who offers a
wide variety of Cisco service and support programs described in “Service and Support” of Cisco
Information Packet shipped with your product.
Note If you purchased your product from a reseller, you can access CCO as a guest. CCO is
Cisco Systems’ primary real-time support channel. Your reseller offers programs that include direct
access to CCO services.
For service and support for a product purchased directly from Cisco, use CCO.
Software Configuration Tips on the Cisco Technical Assistance Center Home
Page
If you have a CCO login account, you can access the following URL, which contains links and tips
on configuring your Cisco products:
http://www.cisco.com/kobayashi/serv_tips.shtml
This URL is subject to change without notice. If it changes, point your Web browser to CCO and
click on this path: Products & Technologies: Products: Technical Tips.
The following sections are provided from the Technical Tips page:
• Access Dial Cookbook—Contains common configurations or recipes for configuring various
access routes and dial technologies.
• Field Notices—Notifies you of any critical issues regarding Cisco products and includes problem
descriptions, safety or security issues, and hardware defects.
• Frequently Asked Questions—Describes the most frequently asked technical questions about
Cisco hardware and software.
• Hardware—Provides technical tips related to specific hardware platforms.
• Hot Tips—Describes popular tips and hints gathered from the Cisco Technical Assistance Center
(TAC). Most of these documents are available from the TAC Fax-on-demand service. To reach
Fax-on-demand and receive documents at your fax machine from the United States, call
888-50-CISCO (888-502-4726). From other areas, call 650-596-4408.
• Internetworking Features—Lists tips on using and deploying Cisco IOS software features and
services.
• Sample Configurations—Provides actual configuration examples that are complete with
topology and annotations.
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