Cisco ATM Cable Interface Processor ACIP-SM(=) Manual do Utilizador descarregar pdf (Página 142)

143

Service and Support

Service and Support—Products and Services

Start Up Services

Maintenance Services

Product Description

Advanced

Installation

Services (AIS)

With AIS, you can choose from a variety of services that meet your LAN

installation requirements, and ensure success. AIS has three options:

• INSTALL provides onsite support and remote technical assistance for Cisco

LAN network installation.

• INSTALL PLUS is a more comprehensive package that includes

configuration support during installation.

• DEPLOYMENT provides you with seamless network implementation

services that assist you in deploying large LAN networks.

Network

Implementation

Services (NIS)

WAN NIS provides complete, seamless support of network development for

Cisco WAN products. It includes project management, project engineering,

and onsite installation.

Install Plus

Configuration

Install Plus Configuration provides installation and configuration service for

one Cisco Systems hardware product.

• Onsite physical installation of your Cisco equipment

• Remote configuration of your Cisco equipment via Cisco’s Technical

Assistance Center (TAC)

• Site Preparation Guide for the installation service

• Configuration Guide for the configuration service

• Packaged Install Plus Configuration provides installation and configuration

services in a shrink-wrapped package so it can be easily and effectively

marketed by resellers.

Product Description

SMARTnet™ Provides customers with software maintenance, registered access to CCO,

advance replacement of hardware, and technical support required for

self-maintenance.

• SMARTnet Next Business Day (NBD) — 8 hours/day, 5 days/week,

next-business-day hardware replacement

• SMARTnet 8x5x4 — 8 hours/day, 5 days/week, 4-hour hardware

replacement

• SMARTnet 24x7x4 — 24 hours/day, 7 days/week, 4-hour hardware

replacement

• Packaged SMARTnet — each level of SMARTnet services is available in a

shrink-wrapped package, which allows it to be effectively marketed

through resellers.

SMARTnet

OnSite

High-availability program providing all the benefits of SMARTnet, with the

addition of remedial onsite hardware service.

• SMARTnet OnSite — 8 hours/day, 5 days/week, next-business-day

response

• SMARTnet OnSite 8x5x4 — 8 hours/day, 5 days/week, 4-hour response

• SMARTnet OnSite 24x7x4 — 24 hours/day, 7 days/week, 4-hour response

• Packaged SMARTnet OnSite 24x7x4 — provides SMARTnet OnSite 24x7x4

service in a shrink-wrapped package, which allows it to be effectively

marketed through resellers.

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