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24-9
Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
OL-14010-09
Chapter 24 Troubleshooting
Troubleshooting Commands
trace vmclient all Do not use except by
permission from Cisco
Technical Support.
Yes —
trace voicemail all Do not use except by
permission from Cisco
Technical Support.
Yes —
trace voiceview all Do not use except by
permission from Cisco
Technical Support.
Yes —
trace voiceview-ccn all Do not use except by
permission from Cisco
Technical Support.
Yes —
trace webInterface all Do not use except by
permission from Cisco
Technical Support.
Yes —
Table 24-1 Troubleshooting Commands (continued)
Command Purpose
Cisco Unity Express
EXEC Mode
Cisco Unity Express
Configuration Mode
- Cisco Systems, Inc 1
- CONTENTS 3
- Contents 10
- OL-14010-09 10
- 17 Language Support 17-1 15
- 24 Troubleshooting 24-1 20
- Cisco Unity Express Features 21
- • From the CLI, see 26
- • From the GUI: Use the 26
- • From the CLI: See 40
- • This feature cannot be 40
- Auto Attendant 43
- User Subscriber Interfaces 44
- Additional References 45
- Standards 46
- Technical Assistance 47
- EXEC and Configuration Modes 49
- Configuration Tasks 53
- Ongoing Tasks 62
- As-Needed Tasks 62
- Configuring System Components 63
- Configuring DTMF Options 67
- Sub-Notify Notification 71
- Unsolicited Notification 72
- Los Angeles 77
- San Francisco 77
- San Jose 77
- PSTN WAN 77
- Managing Scripts 88
- Uploading a Script File 89
- Managing Prompts 90
- Recording a Prompt File 91
- Uploading a Prompt File 91
- Downloading a Prompt File 92
- Renaming a Prompt File 92
- Deleting a Prompt File 92
- Managing Applications 93
- Deleting an Application 97
- Managing Triggers 100
- SUMMARY STEPS 101
- DETAILED STEPS 102
- Examples 103
- Wild Card Trigger Patterns 104
- Manager Only) 105
- Communications 105
- Accessing an Application 108
- Configuring Holiday Lists 109
- Using the Holiday Lists 110
- Displaying the Holiday List 111
- Displaying All Holiday Lists 112
- Prerequisites 113
- Configuring Business Hours 114
- Configuring SMTP Parameters 122
- Configuring an SMTP Server 123
- Prerequisite 125
- Banner Support 139
- Defining a Login Banner 140
- Configuring Users and Groups 143
- Adding and Modifying a User 145
- Adding and Modifying a Group 149
- Configuring Privileges 153
- Configuring Voice Mail 155
- Types of Mailboxes 158
- Mailbox Properties 159
- Configuring Mailboxes 159
- The TUI and PINless Login 167
- Example: 169
- Unlocking a Voice Mailbox 170
- Configuring Secure Messaging 187
- Accounting 193
- Configuring the AAA Policy 197
- Authentication Failover 198
- Unreachable Failover 198
- Authorization 199
- Table 8-2 Operations 202
- Configuration Example 205
- SUMMARY STEP 207
- • Maintain security 210
- Application 215
- (SRST mode) 216
- Configuring Auto Attendants 217
- Configuring VoiceView Express 227
- Session Termination 228
- Express Sessions” on page 7 233
- Message Notification Settings 236
- Options and Settings 240
- Notifications to Text Pagers 243
- Overview 263
- Configurable Options 264
- Limitations and Conditions 264
- Types of Remote Addressing 269
- Delivery Notifications 270
- Configuring Network Locations 271
- • ID—Job ID 276
- Disabling a Network Location 277
- Configuration Mode 281
- EXEC Mode 282
- Displaying Remote Subscribers 284
- Deleting a Remote Username 285
- • Username 286
- Displaying vCard Status 288
- Configuring the LRU Cache 289
- Displaying LRU Cache Data 290
- Location 291
- Troubleshooting Commands 292
- Public Distribution Lists 296
- Private Distribution Lists 297
- Distribution Lists 298
- Displaying Distribution Lists 302
- Displaying an Owner’s Lists 304
- Deleting Distribution Lists 305
- Configuring Security 307
- Backing Up and Restoring Data 313
- Restrictions 314
- Setting Backup Parameters 314
- Backing Up Files 316
- Restoring Files 320
- Copying Configurations 323
- Language Support 339
- Voice Mail 340
- Administration Via Telephony 341
- VoiceView 341
- Message Notification 341
- VoiceXML Web Applications 342
- Installation Considerations 343
- Configuring IMAP 345
- IMAP Server 346
- E-mail Client Considerations 346
- Displaying IMAP Sessions 352
- Configuring Live Record 353
- Configuration 354
- Configuring Live Reply 357
- Accessing Live-Reply from VVE 358
- Limitations 359
- Permitted Subscribers 365
- Message Delivery Time 365
- System Status Impact 366
- Unsuccessful Message Delivery 366
- Loss of Future Messages 366
- Incorrect Message Delivery 366
- Displaying Broadcast Messages 373
- Deleting a Broadcast Message 374
- Toll Fraud Prevention 378
- Creating a Restriction Table 380
- Deleting a Restriction Table 381
- Advanced Configuration 385
- Configuring the DNS Server 387
- Configuring NTP Servers 388
- Removing an NTP Server 391
- Configuring a Syslog Server 392
- Scheduling CLI Commands 408
- Monitoring the System 413
- Displaying Incoming Fax Calls 417
- Terminating an Active Call 417
- Monitoring Future Messages 418
- Deleting a Future Message 419
- Monitoring Queues 421
- Monitoring Fax Queues 422
- Viewing Historical Reports 425
- Viewing Real Time Reports 425
- Configuring SNMP Monitoring 427
- Endpoint 446
- Confirmation 448
- Refreshing Locations 449
- Deployment Scenarios 451
- Fax Call Flow 452
- On-Ramp Faxing 453
- Configuration Options 454
- Using Separate DIDs for Fax 455
- Off-Ramp Fax Support 462
- Troubleshooting 473
- Log Files 474
- Users and Groups 474
- Hardware and Software 474
- Setting Daylight Savings Time 475
- Saving and Viewing Log Files 476
- Saving Configuration Changes 476
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