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Cisco Unity Express 8.0 Voice-Mail System Especificações Página 482
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24-10
Cisco Unity Express Voice-Mail and
Auto-Attendant
CLI Administrator Guide
for 3.0 and Later Versions
OL-14010-09
Chapter 24 Troublesho
oting
Troubleshootin
g Commands
1
2
...
477
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Cisco Systems, Inc
1
CONTENTS
3
Contents
10
OL-14010-09
10
17 Language Support 17-1
15
24 Troubleshooting 24-1
20
Cisco Unity Express Features
21
• From the CLI, see
26
• From the GUI: Use the
26
• From the CLI: See
40
• This feature cannot be
40
Auto Attendant
43
User Subscriber Interfaces
44
Additional References
45
Standards
46
Technical Assistance
47
EXEC and Configuration Modes
49
Configuration Tasks
53
Ongoing Tasks
62
As-Needed Tasks
62
Configuring System Components
63
Configuring DTMF Options
67
Sub-Notify Notification
71
Unsolicited Notification
72
Los Angeles
77
San Francisco
77
San Jose
77
PSTN WAN
77
Managing Scripts
88
Uploading a Script File
89
Managing Prompts
90
Recording a Prompt File
91
Uploading a Prompt File
91
Downloading a Prompt File
92
Renaming a Prompt File
92
Deleting a Prompt File
92
Managing Applications
93
Deleting an Application
97
Managing Triggers
100
SUMMARY STEPS
101
DETAILED STEPS
102
Examples
103
Wild Card Trigger Patterns
104
Manager Only)
105
Communications
105
Accessing an Application
108
Configuring Holiday Lists
109
Using the Holiday Lists
110
Displaying the Holiday List
111
Displaying All Holiday Lists
112
Prerequisites
113
Configuring Business Hours
114
Configuring SMTP Parameters
122
Configuring an SMTP Server
123
Prerequisite
125
Banner Support
139
Defining a Login Banner
140
Configuring Users and Groups
143
Adding and Modifying a User
145
Adding and Modifying a Group
149
Configuring Privileges
153
Configuring Voice Mail
155
Types of Mailboxes
158
Mailbox Properties
159
Configuring Mailboxes
159
The TUI and PINless Login
167
Example:
169
Unlocking a Voice Mailbox
170
Configuring Secure Messaging
187
Accounting
193
Configuring the AAA Policy
197
Authentication Failover
198
Unreachable Failover
198
Authorization
199
Table 8-2 Operations
202
Configuration Example
205
SUMMARY STEP
207
• Maintain security
210
Application
215
(SRST mode)
216
Configuring Auto Attendants
217
Configuring VoiceView Express
227
Session Termination
228
Express Sessions” on page 7
233
Message Notification Settings
236
Options and Settings
240
Notifications to Text Pagers
243
Overview
263
Configurable Options
264
Limitations and Conditions
264
Types of Remote Addressing
269
Delivery Notifications
270
Configuring Network Locations
271
• ID—Job ID
276
Disabling a Network Location
277
Configuration Mode
281
EXEC Mode
282
Displaying Remote Subscribers
284
Deleting a Remote Username
285
• Username
286
Displaying vCard Status
288
Configuring the LRU Cache
289
Displaying LRU Cache Data
290
Location
291
Troubleshooting Commands
292
Public Distribution Lists
296
Private Distribution Lists
297
Distribution Lists
298
Displaying Distribution Lists
302
Displaying an Owner’s Lists
304
Deleting Distribution Lists
305
Configuring Security
307
Backing Up and Restoring Data
313
Restrictions
314
Setting Backup Parameters
314
Backing Up Files
316
Restoring Files
320
Copying Configurations
323
Language Support
339
Voice Mail
340
Administration Via Telephony
341
VoiceView
341
Message Notification
341
VoiceXML Web Applications
342
Installation Considerations
343
Configuring IMAP
345
IMAP Server
346
E-mail Client Considerations
346
Displaying IMAP Sessions
352
Configuring Live Record
353
Configuration
354
Configuring Live Reply
357
Accessing Live-Reply from VVE
358
Limitations
359
Permitted Subscribers
365
Message Delivery Time
365
System Status Impact
366
Unsuccessful Message Delivery
366
Loss of Future Messages
366
Incorrect Message Delivery
366
Displaying Broadcast Messages
373
Deleting a Broadcast Message
374
Toll Fraud Prevention
378
Creating a Restriction Table
380
Deleting a Restriction Table
381
Advanced Configuration
385
Configuring the DNS Server
387
Configuring NTP Servers
388
Removing an NTP Server
391
Configuring a Syslog Server
392
Scheduling CLI Commands
408
Monitoring the System
413
Displaying Incoming Fax Calls
417
Terminating an Active Call
417
Monitoring Future Messages
418
Deleting a Future Message
419
Monitoring Queues
421
Monitoring Fax Queues
422
Viewing Historical Reports
425
Viewing Real Time Reports
425
Configuring SNMP Monitoring
427
Endpoint
446
Confirmation
448
Refreshing Locations
449
Deployment Scenarios
451
Fax Call Flow
452
On-Ramp Faxing
453
Configuration Options
454
Using Separate DIDs for Fax
455
Off-Ramp Fax Support
462
Troubleshooting
473
Log Files
474
Users and Groups
474
Hardware and Software
474
Setting Daylight Savings Time
475
Saving and Viewing Log Files
476
Saving Configuration Changes
476
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