Cisco DDR2200 Series Manual do Utilizador descarregar pdf (Página 2)

Method and Procedure

Field Operations Support MP-2009-08-002/ Issue 10 / Date: 11-01-10

Process Owner: Centralized Operations - Field Operations Support

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Table of Contents

1.0 TARGET AUDIENCE ....................................................................................................................................3

2.0 PRODUCT OVERVIEW ................................................................................................................................3

3.0 GENERAL .....................................................................................................................................................6

4.0 EFFECTIVE DATE ........................................................................................................................................6

5.0 ASSOCIATED DOCUMENTS.......................................................................................................................6

6.0 SERVICE AND EQUIPMENT INFORMATION .............................................................................................7

7.0 CENTRAL OFFICE RESPONSIBILITIES.....................................................................................................8

8.0 FIELD TECHNICIAN RESPONSIBILITIES ................................................................................................10

9.0 MANUAL ADSL2+ AUTO TEST AT NID....................................................................................................10

10.0 D.A.T.A. TESTING PROCEDURE & ACCESSING SAVED TEST RESULTS .......................................11

11.0 QUALIFY AND INSTALL WIRING FOR GATEWAY INSTALLATION......................................................16

12.0 ADSL2+ BONDED AND CPE INSTALLATION INSTRUCTIONS .............................................................18

13.0 TROUBLESHOOTING ................................................................................................................................31

14.0 SPEED TEST PROCEDURE ......................................................................................................................35

15.0 SERVICE ORDER & TROUBLE TICKET EXAMPLES..............................................................................36

16.0 DENIAL/DOWNGRADE PROCESS ...........................................................................................................39

17.0 CUSTOMER UPGRADE / ORDER CHANGE PROCESS..........................................................................39

18.0 CUSTOMER CANCELLATION PROCESS ................................................................................................40

19.0 NO ACCESS POLICY .................................................................................................................................40

20.0 TIME CODING.............................................................................................................................................40

21.0 RESOURCES ..............................................................................................................................................40

22.0 CONTACTS.................................................................................................................................................40

23.0 AUTHORIZATION .......................................................................................................................................40

24.0 APPENDIX ..................................................................................................................................................41

25.0 GLOSSARY.................................................................................................................................................41